Reflection period on purchase

Still not happy with your purchase? Then you have fourteen days, after receipt of your product, to cancel your purchase. The condition of the purchased product must be as original/original as possible. So feel free to inspect the product as you would in the store.

If the customer does more with the product than evaluating it (to see if he wants to keep it) and that this causes damage to the product, the customer is liable for this decrease in value. The customer may evaluate/use the products as in a store.

Still in doubt? Please email us at klantenservice@reiswieg.nl, and we will check it together.

Reflection period when renting

Rental of products falls under service. The right of withdrawal expires after 14 days from the conclusion of the contract. If the service (the product) has already been used and you decide to withdraw, you must pay for the part used, in other words the part already rented.

Waive the purchase?

If you wish to cancel your purchase please let us know by email at klantenservice@reiswieg.nl or via the model form. After you have notified us in writing that you are waiving the purchase you are required to return the product within fourteen (14) days. You will receive the confirmation email from us after receiving "abandon purchase".

The customer may also return a product without notification but then the customer is required to enclose a statement that it is a return (such as the model form and/or own form).

Exchanges and returns? Please inform by email or letter.

(please take the model form below, fill it out and send it when you want to revoke the contract)

By post
To: Reiswieg.nl
Nijenburg 73
1081 GE Amsterdam

By email
klantenservice@reiswieg.nl

Text (Model form)
I/We* hereby notify/participate* you, that I/We* withdraw from our contract for the sale of the following products: [indicate product and order number]*
the supply of the following digital content: [indicate digital content]*
the provision of the following service: [indicate service]*,
revoke/revoke*

Ordered on*/received on* [date ordered for services or received for products][Consumer(s) name]
[Consumer(s) address]
[Consumer(s) signature] (only if this form is submitted on paper)

* Cross out what does not apply or fill in what is applicable.

Refund period

You will receive your money back into your account usually within 5 business days, but at the latest within 14 days of cancellation.
Reiswieg.co.uk will refund when the product is received or when the customer has provided evidence of having shipped the product. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such refunds.

Who bears what costs?

The customer will be refunded the full amount he/she paid Reiswieg.nl for the product, including any (standard) shipping costs for return shipment. The customer must pay for the return shipping costs himself. Up to 10 kg, PostNL charges € 6.95 and between 10kg and 20kg € 13.75.